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Shipping Policy
Processing & Dispatch Times
- Orders completed before 2:00 PM, Monday to Friday, are processed and dispatched the same day.
- Orders placed after 2:00 PM, on weekends, or on UK bank holidays are processed on the next working day.
Shipping Costs & Delivery Areas
- Free shipping is available on all orders delivered within mainland UK.
- We use Royal Mail as our delivery partner.
- Test kits are sent via Royal Mail 48 Tracked.
- Most deliveries arrive within 2–4 working days.
Discreet Packaging
All test kits are shipped in plain, unbranded packaging to protect your privacy.
The outer packaging does not display the Repose Healthcare name or reveal the contents of the package.
Return Shipping
Every test kit includes a pre-paid, pre-addressed return envelope.
Simply place your completed sample inside the provided packaging and drop it off at any Royal Mail postbox or post office.
No additional postage is required.
Tracking Your Delivery
Once your order has been dispatched, you will receive an email containing your Royal Mail tracking number.
You can use this number to monitor the progress of your delivery.
Delivery Issues
If your test kit has not arrived within 5 working days, please contact our support team with your order number.
We will investigate the delivery and assist with a replacement where appropriate.
Support Email: info@reposehealthcare.co.uk
Incorrect Address
Please carefully check your delivery details before completing your order.
We cannot be held responsible for delays or losses caused by incorrect or incomplete delivery information provided at checkout.
Lost or Damaged Kits
If your test kit arrives damaged or is lost during transit, please contact us as soon as possible.
Subject to confirmation with Royal Mail, we will arrange a replacement kit at no additional cost.
COVID-19 Related Information
Standard delivery times have largely returned to normal. However, occasional localised delays may still occur due to postal service disruptions or other unforeseen circumstances.
We appreciate your patience during any unexpected delays and remain committed to delivering your test kit as quickly as possible.
International Shipping
We currently ship within the United Kingdom only.
International shipping is not available at this time.
NEED HELP WITH DELIVERY?
Your Test Kit, Delivered With Care
Have questions about delivery, tracking or returning your sample? Our support team is here to help.
