FAQ (Frequently Asked Questions)

Our home testing kits are designed to be simple, reliable, and easy to use. After placing your order, your kit will be delivered to your address with clear instructions for collecting your sample (e.g., blood, saliva, or urine or swab).

Once collected, return your sample to our UKAS-accredited laboratory using the prepaid packaging.

Your secure digital results will be available within 1–3 working days of the lab receiving your sample.

Yes. All tests offered by Repose Healthcare use clinically validated methods and are processed by fully accredited UK laboratories.

Your sample will be tested by The Doctors Laboratory Ltd, our trusted UK partner, unless otherwise stated.

The results are as accurate as those provided through traditional GP or private clinic services.

No. Our tests are available without the need for a prescription.

They are intended for individuals who wish to proactively monitor their health in a private and convenient way.

Your results will be delivered through a secure online portal or an encrypted email, with a password sent separately to you, accompanied by easy-to-understand explanations and clear reference ranges.

If any result requires clinical attention, we will guide you on appropriate next steps.

At Repose Healthcare, we prioritise your safety and peace of mind. If your results fall significantly outside the normal range, the following steps will be taken:

Personal Contact

A member of our team will call you directly to explain the findings and answer any initial and general questions you may have.

Medical Referral Options

We will recommend that you see your GP as soon as possible. Alternatively, we can refer you to one of our trusted private GP partners, who typically offer video consultations within 24 hours.

Ongoing Clinical Support

Our partner private GPs can:

Prescribe medications where needed

Suggest further testing or investigations

Arrange referrals to specialist consultants

Offer clear guidance on next steps in your care journey

Borderline Results and Monitoring

If your results are borderline or slightly outside the normal range, a member of our team will still be in touch to inform you about the findings. In many cases, we may recommend booking an appointment with your GP for a follow-up test or for lifestyle guidance to help you manage your health proactively.

Emotional Support

We understand that receiving unexpected or unclear results can be emotionally challenging. Our team is trained to offer support with compassion and clarity, and we can guide you to additional mental health or counselling resources if needed.

Our kits are suitable for adults who wish to monitor key health markers, including cholesterol, vitamin and hormone levels, blood sugar, infections, STIs, and genetic risk factors.

Some tests may have age or gender-specific guidance, which will be clearly outlined on the product page.

Orders placed before 2:00pm are dispatched the same day.

Kits are sent via tracked Royal Mail 24-hour service and typically arrive within 1–2 working days.

You may cancel your order for a full refund if the kit has not yet been dispatched.

Once a kit has been shipped or used, we are unable to offer a refund for hygiene and regulatory reasons.

If your kit arrives damaged or incomplete, please contact our customer care team within 14 days, and we will arrange a replacement at no cost.

Absolutely. Your sample will be tested by The Doctors Laboratory Ltd, our trusted UK partner, unless otherwise stated.

Our partner laboratories are UKAS-accredited and operate under strict quality control protocols.

These labs are used by both NHS and private healthcare providers, ensuring your results are handled with the highest standards.

Yes. Repose Healthcare takes data protection very seriously.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and all relevant data privacy laws.

Your personal and medical data is encrypted, stored securely, and never shared with third parties without your explicit consent.

Yes, Our tests are available in the United Kingdom and the Republic of Ireland.

You can view our full Terms & Conditions, Privacy Policy, and Cookie Policy at the bottom of our website.

These documents outline your rights, our responsibilities, and how we handle your data, orders, and any communications with you.